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I needed the services of a Coach for Change Management, to improve the way I was running my business and leading my team every day. I was recommended Delphine from the firm “Performance Outside the Box” to carry out this change, as no one, internal to the team, could do it and ask the employees for change. I was very pleasantly surprised by her unique approach ... She did not come with books to take me into a meeting room to talk about the right management approach. She rather immersed herself in my daily operations and she trained me on the field to conduct the right change for my business. Thus, I did not have to stop my operational activities and I was able to immediately see the results of my team and with my client relationships. I was also pleasantly surprised that Delphine was fully committed (coming on weekends or at the closure of the restaurant), giving me accurate strategic ideas to gain competitive edge and management advice to be implemented right away. I was thrilled by her performance, especially after getting visible results from the first few days! (Translation from French)
We regularly work with the firm “Performance Outside the Box” for our customers who are in the Hospitality business. The choice of this firm was on the quality, fastness and efficiency of the training they provide. We can thus guarantee a positive outcome from each mission. The plus is the training of each field (sales techniques, management, and marketing) delivered in English! A value added for the trainee! (Translation from French)
We are with my husband owners and managers of two clothing shops in Nice in the "Gold area" and we recruit young saleswomen to help us on a daily basics. They are young and often poorly trained in business sales. Due to lack of time and organization, we used an external professional training firm. We appreciated the performance of the trainer from “Performance Outside the Box”, because she trained our salespersons directly in the shops without stopping the daily operations. With her multicultural approach, her approach was adequate to detect the potential of each and bring the vendors to work together. I was delighted by the enthusiasm she has created within the team. All vendors are now motivated and involved ... almost as much as me! (Translation from French)
One year after opening, we had to replace the head of communications and at the same time hire a Sales and Marketing Director. Ultimately, we met Delphine, who is now the Office Director at “Performance Outside the Box”. She filled the three positions of manager for a period of 8 months. This allowed us to reduce our labor costs by hiring one person, skilled for the three functions. She even created and developed an idea "outside the box" to increase the revenue of the nightclub, at closure during the week! (Translation from French)
At one point, I had "the head to the grindstone" and filled all tasks in my business to ensure customer satisfaction... Until one day I needed to slow down the hectic pace and to start delegating. I did not know how to do it and doubt began to settle. So I accepted to be assisted by an Auditor from this firm who was present in my office for 1 week. He guaranteed me a quick analysis of my situation, without disturbing my team in place, and for me to know the right directions. This fast support allowed me to get out of my context and stand back with an objective and “outside” person, in order to detect our potential, clarify our positioning and make the right decisions. (Translation from French)
I always wanted to work for Apple. When I got the opportunity to meet the team in Paris, I told them that I spoke English to get the amazing job I was looking for! Since it was not the case, I immediately called Delphine, from the “Performance Outside the Box” firm and asked for her help to pass successfully the job interview in English to get my dream job! I cannot say how she did it, but thanks to her unique and proactive approach and adaptation, I succeeded my interview in English and got the job! I’ve worked there for more than 5 years now ... thanks to her! (Translation from French)
Being in the banking and financing field, my experience is with numbers rather than with communication. I wanted the expertise of someone who not only could help me express myself better, but also could help me find the right words to be more convincing. That is why I selected the firm "Performance Outside the Box" for their expertise in communication and marketing. I wanted to be comfortable in writing, public speaking and being able to acquire prospects easily and efficiently ... I did appreciate their personalized support, focused on factual results. A big thank you! (Translation from French)
After seeing Delphine’s accomplishments, founder of the firm Performance Outside the Box, made for the Spa and beauty salons aboard floating palaces, I contacted her to receive marketing advice to succeed my start-up in England. I did not want to miss my launch, and without visibility of the future sales and reservations to ensure paying my bills, I decided to seek guidance from an Expert in start up. Delphine came in London for a week and she guided me to develop a strategy to get customers in the long term and therefore to get a return on investment quickly. Flexible, fast, wishing like me to make a difference"! Without her, I don’t know if the beauty salon would exist…
I recommend Delphine, the director of this firm, to all who wish to make more revenue over time. She's so detail oriented, thorough and observant, that she always gives the "outside the box" ideas to move forward! On board cruise ships, she increased the benefit of two dozens of ships from the RCCL fleet, restructuring the organization of each ship, conducting a change policy with multicultural people, training different managers, and applying a specific plan for each ship and route ... A global mission that enabled us to position a marketing & revenue manager on each ship who have been applying her business strategy.
We called the firm to get an analysis about the cruise and the hospitality industries in Europe. We wanted to quickly receive information on the trend in comparison with other continents. Since Delphine is a specialist in this sector, we knew we could get the latest information and best practices.
When I need a Benchmarking, an interview in English, to write articles in the magazines or to support a VIP event in Monaco, I appeal to the firm. I do know that excellence is their priority, so I always contact them for a last-minute mission. With the performance of a proactive Expert, I get the quality of a timely service without long-term commitment. All positive! (Translation from French)
We wanted to get "Best-In-Class Retail" practices for hotels and palaces. We were recommended this firm specialized in this sector and we were highly satisfied with their service. Through their online consulting platform, we got informed how to install and manage retail profit centers in luxury establishments and mistakes to avoid.
At first, we wanted to recruit a Sales Manager in our hotel. Finally, we notified wage costs and we then chose outsourcing some of our commercial projects for a specific period. We wanted to know if our desire to expand our hotel / yachting business in Asia managing activities from Singapore to St Tropez would be profitable. This expert gave us a detailed market research and the arguments of investments encrypted for 3 years. This external person quickly identified the situation and what we wanted to target. It was quite beneficial for us instead of hiring and training someone internally. We were able to reach our objectives quickly without going through the adaptation and the involvement of a new person internally. (Translation from French)
In the evolution of my business, I wanted to develop different projects, out of my heart business. I did not know how to do it and didn’t want to hire or delegate this task. So I called the firm Performance Outside the Box to get a critical feedback and confidence. . An expert convinced me giving me the means and the knowledge required to launch diverse new activities. He showed me how to do it guiding me in my daily routine for 3 months. Now, I can organize myself better, perform various tasks as I wanted to. (Translation from French)
We hired Delphine, to help the company in some areas where we needed to get stronger. She came to our firm and got involved in our daily operations to better understand our operations and our needs. Every minute spent was very productive, no waste of time or endless meetings. We really appreciate that she focused on details, soaking up the business and giving us personalized ideas to better organize ourselves and move forward. We noticed a difference quickly. We highly recommend Performance Outside the Box, if you need results that are permanent and in a reasonable time frame.
As a Painter Artist, I devote myself entirely to my painting and do not have the will and the skill to market my art. So I regularly call Performance Outside the Box office to guide me on the best strategy to increase my visibility on Internet (especially on social media) and boost my digital notoriety. Obtaining advice online (by email or on the phone) saves me time and money! (Translation from French)
I would like to thank Delphine for her help managing my social networks. She brought professionalism, quality in order to grow my network and value my e.reputation. As Coach in development, she well spoke with my Facebook community as I wished. I do recommend her! (Translation from French)
I got more that I had expected! I wanted to have a resume to apply for an internal position and I thought it would be simple to do it simply via Internet… until I met Delphine in a professional networking. She helped me to make a CV though a quite singular way. We didn't speak really about the structure to make a CV and so on, we rather spoke about my life, had conversations and I answered questions. Some of them were unusual, as if it was the first time of my life that I have spoken about me to someone so precisely. It was definitively new for me. The CV she proposed to me was amazing! The words she used were so accurate that I could realize my value added. It made me feel so proud of myself and of my career. She enlightened my value that I’d never seen before. At that moment, I realized she highly identified my potential and since then, I feel more confident with people at work. Thanks Delphine! I got more than I would have hoped! (Translation from French)
I found my new job in record time thanks to Delphine's work! I did not know how to get into this transition period and job research. Delphine’s coaching, her personality, her full engagement, all have given immediate tangible results. I even had the luxury of choosing my new job! Thanks to our significant interactions, her detection capacity and holistic vision, she helped me to entirely redo my resume in English, highlighting my potential and skills that I no longer perceived. With her pragmatic approach and her bright energy, she also gave me confidence, which helped me to go to the right direction that makes sense for me today. She helped me to better understand my needs and move forward with serenity from my past. Thank you Delphine, you really give an outstanding #performanceoutsidethebox! (Translation from France)
Thanks to the funding of my company through our "OPCA", I was able to obtain a bespoke remote training in English to be better at my work. I received a high-quality support with an ultra rigorous follow-up: assessment after each session, flexibility, wide variety of exercises, personalized business approach, the top! Each session was punchy and rich in teaching! Congratulations and thank you Delphine! (translation from French)
Thanks Delphine for your analysis and the relevance of the provided information. Direct, straight forward, and above all, she is an expert of what she does! Looking forward to working with you again. (Translation from French)