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I needed the services of an external Management Coach, to improve the way I lead and operate my team every day. I was recommended Delphine from the firm “Performance Outside the Box” and I was very pleasantly surprised by her unique approach ... She did not come with books to take me into a meeting room to talk about the right management approach for restaurants. Instead she immersed herself in my daily operations and she trained me on the field. Thus, I did not have to stop my operational activities and was able to immediately see the results of my team and with my client relationships. I was also pleasantly surprised that Delphine was fully committed (coming on weekends or at the closure of the restaurant), giving me accurate strategic ideas to gain competitive edge and management advice to be implemented right away. I was thrilled by her performance, especially after getting visible results from the first few days! (Translation from French)
We regularly work with the firm “Performance Outside the Box” for our customers who are in the Hospitality business. The choice of this firm was on the quality, fastness and efficiency of the training they provide. We can thus guarantee a positive outcome from each mission. The plus is the training of each field (sales techniques, management, and marketing) delivered in English! A value added! (Translation from French)
We are with my husband owners and managers of two clothing shops and we recruit young saleswomen to help us on a daily basics. They are young and often poorly trained in business sales. Due to lack of time and organization, we used an external professional training firm. We appreciated the performance of the trainer from “Performance Outside the Box”, because she trained our salespersons directly in the shops without stopping the daily operations. With her multicultural approach, her approach was adequate to detect the potential of each and bring the vendors to work together. I was delighted by the enthusiasm she has created within the team. All vendors are now motivated and involved ... almost as much as me! (Translation from French)
One year after opening, we had to replace the head of communications and at the same time hire a Sales and Marketing Director. Ultimately, we met Delphine, who is now the Office Director at “Performance Outside the Box”. She filled the three positions of manager for a period of 8 months. This allowed us to reduce our labor costs by hiring one person, skilled for the three functions. She even created and developed an idea "outside the box" to increase the revenue of the nightclub, at closure during the week! (Translation from French)
At one point, I had "the head to the grindstone" and filled nearly all tasks in my business to ensure customer satisfaction... Until one day I needed to slow down the hectic pace and to start delegating. I did not know how to do it and doubt began to settle. So I accepted to be assisted by an Auditor from this firm who was present in my office for 1 week. He guaranteed me a quick analysis of my situation, without disturbing my team in place, and for me to know the right directions. This fast support allowed me to get out of my context and stand back with an objective and “outside” person, in order to properly detect positive and negative aspects of my business and make the right decisions. (Translation from French)
I always wanted to work for Apple. When I got the opportunity to meet the team in Paris, I told them that I spoke English to get this amazing job! Since it was not the case, I immediately called Delphine, from the “Performance Outside the Box” firm and asked for her help to pass successfully the job interview in English to get my dream job! I cannot say how she did it, but thanks to her unique training and adaptation, I succeeded my interview in English and got the job! I’ve worked there for 4 years now ... thanks to her! (Translation from French)
Being in the banking and financing field, my experience is with numbers rather than with communication. I wanted the expertise of someone who not only could help me express myself better, but also could help me find the right words to be more convincing. That is why I selected the firm "Performance Outside the Box" for their expertise in communication as well as commercial. I wanted to be comfortable in writing, public speaking and being able to acquire prospects easily and efficiently ... I did appreciate their personalized support, focused on factual results. A big thank you! (Translation from French)
After seeing Delphine’s accomplishments, founder of the firm Performance Outside the Box, made for the Spa and beauty salons aboard floating palaces, I contacted her to receive marketing advice to start my beauty salon in England. I did not want to miss my launch, and without visibility of the future sales and reservations to ensure paying my bills, I decided to seek guidance from an Expert to my start up. Delphine came in London for a week and she guided me to develop a strategy to get customers in the long term and therefore to get a return on investment quickly. Flexible, fast, wishing like me to make a difference"! Without her, I don’t know if the beauty salon would exist…
I recommend Delphine, the director of this firm, to all who wish to make more revenue over time. She's so detail oriented, thorough and observant, that she always gives the "outside the box" ideas that are not seen to make a difference! On board cruise ships, she increased the benefit of two dozens of ships from the RCCL fleet, restructuring the organization of each ship, conducting a change policy with multicultural people, training managers, and applying a specific plan for each ship and route ... A one-year mission that enabled us to position a marketing & revenue manager on each ship who have been following her business strategy.
We called the office for quick tips by distance, advice about cruise ships and hotels in Europe. We wanted to receive information in one hour mainly on the trend of the hospitality industry in Europe in comparison with other continents. As the firm Performance Outside the Box is a specialist in this sector worldwide, we knew we could get the latest information and best practices.
When I need a report, an interview in English, or to host a VIP party in Monaco, I appeal to the firm. I do know that excellence is their priority so I always contact them for a last minute mission. With the performance of an Expert, I get the quality of a timely service without long-term commitment. All positive! (Translation from French)
We wanted to get "Best-In-Class Retail" practices for hotels and palaces. We were recommended this firm specialized in this sector and we were highly satisfied with their service. Through their online consulting platform, we got informed how to install and manage retail profit centers in luxury establishments and mistakes to avoid.
At first we wanted to recruit a Sales Manager in our hotel. Finally, we notified wage costs and we then chose outsourcing some of our commercial projects for a specific period of time. We wanted to know if our desire to expand our hotel / yachting business in Asia managing activities from Singapore to St Tropez would be profitable. This expert gave us a detailed market research and the arguments of investments encrypted for 3 years. This external person quickly identified the situation and what we wanted to target. It was quite beneficial for us instead of hiring and training someone internally. We were able to reach our objectives quickly without going through the adaptation and the involvement of a new person internally. (Translation from French)
In the evolution of my business, I wanted to develop different projects, out of my heart business. I did not know how to do it and didn’t want to hire or delegate this task. So I called the firm Performance Outside the Box for help. An expert gave me the means and the knowledge required to launch diverse new activities. He showed me how to do it guiding me in my daily routine for 3 months. Now, I can organize myself better, perform various tasks, optimizing all existing information systems. (Translation from French)
We hired Delphine, to help the company in some areas where we needed to get stronger. She came to our firm and got involved in our daily operations to better understand our operations and our needs. Every minute spent was very productive, no waste of time or endless meetings. We really appreciate that she focused on details, soaking up the business and giving us personalized ideas to better organize ourselves and move forward. We noticed a difference quickly. We highly recommend Performance Outside the Box, if you need results that are permanent and in a reasonable time frame.
As a Painter Artist, I devote myself entirely to my painting and do not have the will and the skill to market my art. So I call Performance Outside the Box office to guide me on the best strategy to increase my visibility and my notoriety. Obtaining advice online (by email or on the phone) saves me time and money! (Translation from French)